Task-Wizard › Legal Information › Terms of Service

Last updated: 7 September 2025

These Terms of Service (“Terms”) are a legal agreement between TaskWizard Limited (“TaskWizard”, “we”, “us”, “our”) and the client entity that orders or uses our services (“Client”, “you”, “your”). By requesting or using our services you agree to these Terms.

1) Who we are

• Company: TaskWizard Limited, registered in England & Wales (No. 16571742)
• Registered office: 31 York Street, London, W1H 1PX, United Kingdom
• Website: task-wizard.co.uk
• General contact: info@task-wizard.co.uk

2) Engagement models

• Pay-as-you-go (PAYG): billed by the hour for completed work.
• Hour packs (monthly): a pre-purchased bundle of hours for one month on a rolling basis. Unused hours do not roll over unless agreed in writing.
• Introductory offer: £8.95/hour for your first three months on any plan. Thereafter, our standard rate is £11.95/hour. All rates exclude VAT where applicable.
• Changes & cancellation: you may change or cancel hour packs with 30 days’ notice.

3) Scope of services

We provide remote administrative support (e.g., inbox and calendar management, document control using sensible naming conventions, CRM hygiene, templated correspondence, basic research, contractor coordination administration, and light website/content updates). We do not provide regulated professional advice, handle client money, or perform on-site work.

Specific deliverables, priorities and any service levels will be agreed in writing (email or statement of work). We will act with reasonable care and skill.

4) Client responsibilities

• Provide timely access, instructions, and information needed to perform tasks.
• Remain responsible for approvals, regulatory compliance specific to your business, and final decisions.
• Use role-based accounts where possible and notify us promptly of access changes.

5) Access, confidentiality & data protection

• Confidentiality: each party will keep the other’s confidential information secret and use it only to deliver or receive the services. We can sign an NDA on request.
• Data protection: we follow UK GDPR principles. For our own business data we are a controller; where we process personal data on your documented instructions, you are the controller and we are your processor. A Data Processing Addendum (DPA) is available on request and forms part of these Terms when signed.
• Security: we use least-privilege access and reasonable technical/organisational measures. You are responsible for securing your systems and deciding what access to grant.
• International transfers & subprocessors: where personal data is transferred outside the UK/EEA, we use appropriate safeguards (e.g., SCCs/UK IDTA). We may use reputable service providers to support delivery; a list of core providers is available on request.

See also our Privacy Policy and Cookie Policy.

6) Fees, billing & payment

• Rates: as stated in Section 2 (introductory then standard). Custom rates prevail if agreed in writing.
• Invoicing: typically monthly in arrears for PAYG, or on purchase for hour packs. Payment due within 14 days of invoice unless stated otherwise.
• Time tracking: fair increments (e.g., 15 minutes) with simple activity summaries on request.
• Expenses: pre-approved, at cost, invoiced as incurred.
• Late payment: we may pause work and/or charge statutory interest and reasonable recovery costs where permitted by law.

7) Response targets & changes

Unless otherwise agreed, routine email responses are targeted for the next business day. Targets are indicative and depend on access, volume and client responsiveness. We may propose process improvements; material scope changes may require a revised estimate or plan.

8) Intellectual property

Upon full payment, we assign to you any copyright in work product we create specifically for you (excluding our pre-existing materials, know-how, templates and tools, which remain ours; we grant you a non-exclusive licence to use them as incorporated in the deliverables).

9) Personnel & subcontracting

We may involve our team members and vetted subcontractors to provide the services. We remain responsible for their performance and confidentiality obligations.

10) Term & termination

• These Terms start when you first order or use our services and continue until ended.
• Either party may terminate for convenience with 30 days’ written notice (hour packs end at the close of the paid period; unused hours do not refund unless required by law or agreed otherwise).
• Either party may terminate immediately for material breach not cured within 14 days of notice, or if the other party becomes insolvent.
• On termination we will cooperate on a reasonable handover and, if requested, provide an off-boarding pack of access/records we hold for you.

11) Warranties & disclaimers

We warrant that we will perform services with reasonable care and skill. Except as expressly stated, the services are provided “as is” and we disclaim all other warranties to the fullest extent permitted by law.

12) Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be legally limited.

Subject to the above, neither party will be liable for: (a) loss of profit, revenue, goodwill, or indirect/consequential loss; and each party’s total aggregate liability arising out of or in connection with the services in any 12-month period is limited to the greater of £2,000 or 100% of the fees paid or payable by you to us for the services in that period.

13) Force majeure

Neither party is liable for delays or failures caused by events beyond reasonable control (e.g., outages, strikes, disasters, war, changes in law). The affected party will notify the other and resume performance as soon as practicable.

14) Notices

Formal notices under these Terms must be sent by email to the addresses reasonably notified by each party (for TaskWizard: info@task-wizard.co.uk). Notices are deemed received when sent, if sent on a business day before 5pm UK time; otherwise, the next business day.

15) Governing law & jurisdiction

These Terms and any non-contractual obligations are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

16) Changes to these Terms

We may update these Terms to reflect service changes, legal requirements, or improvements. The current version will be available at /legal/terms/ with an updated “Last updated” date. Material changes will be highlighted where appropriate.

17) General

• Entire agreement: these Terms plus any order form/statement of work and signed DPA/NDA form the entire agreement.
• No partnership: nothing creates a partnership, joint venture, or employment relationship.
• Assignment: you may not assign without consent (not unreasonably withheld). We may assign to a successor in connection with a reorganisation, merger or asset sale.
• Severability: if a term is unenforceable, the remainder remains in effect.
• No waiver: failure to enforce a provision is not a waiver.

Related documents: Privacy Policy • Cookie Policy • Contact

This page provides general legal terms for our services. It does not constitute legal advice. Please get your own advice for your specific circumstances.